Terms & conditions

Terms & Conditions for Bookings These Terms and Conditions (“Terms”) govern all bookings made with...

How to modify/cancel my reservation?

We understand travel plan can change, so surely you can modify or cancel your reservation....

How do you protect our personal information?

We have no commercial obligations with any party. The sensitive information you provided is only...

we have 3 can we have the private cabin to ourselves?

Surely YES, but you need to buy 4 tickets and leave the 4th person details...

I found another Lotus train website, is it also your official website?

Yes, we have 2 official websites lotustrain.com and lotustrain.vn  Our phone numbers and email address...

How do I get the tickets?

Soon after you book, we will send an email with your boarding pass attached. You...

Is there Wi-Fi on the train?

Yes, we provide free Wi-Fi. The password is on your boarding pass (E-ticket)...

I am travelling alone, can I book the whole cabin to myself?

Big YES, but you need to buy 2 tickets for the VIP 2 berth cabin...

Can I have 2 lower beds?

No you cannot, if you book 2 tickets in a 4X cabin. we usually assign...

We are a family of 5, how do I book?

We have had many families of 5 taking our Lotus train service. The most preferred...