You are not required to provide any personal information to us unless you choose to make a purchase or sign up for one of our e-mail newsletters or other services.
What personal information does Lotus train collect and how is it used?
You are not required to provide any personal information to us unless you choose to make a purchase or sign up for one of our e-mail newsletters or other services. As a valid credit or debit card is required to make a purchase through the official Lotus train website.
Making a Purchase
In order to book Lotus train tickets, you must provide us with certain personal information such as your name, credit or debit card number and expiration date, credit or debit card billing address, your telephone number, your e-mail address and the name or names of any person(s) traveling with you. We require this information so that we can process, fulfill and confirm your reservations and transactions and keep you informed of their status. If you are making a reservation for one or more other travelers, you will need to make sure that each of these other travelers agrees, in advance, that you may disclose their personal information to us. For your convenience, we make certain information about your reservation available to you or other persons authorized by you to receive such information.
When you book travel with us, you must provide us with a contact telephone number or WhatsApp number. We will use that number in the event that we need to inform you of changes or other matters that may affect your booking or trip, such as changes due to, inclement weather, and cancellations. We may use text messages to provide you with such updates. When you provide us with a mobile telephone number as the contact number for a trip, you agree that you are providing us with your express consent to receive calls or text messages from Lotus train service related to your booking. If you do not wish to receive these trip updates on your mobile phone, please provide us with another telephone number.
With whom will my personal information be shared?
We use non-personal information in aggregate form to build higher quality, more useful online services by performing statistical analyses of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of our site. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their web sites.
What safeguards are in place to protect the loss, misuse or alteration of your information?
While no website can promise complete security, we have implemented administrative, technical, and physical security procedures designed to protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
What other information should I know about my privacy?
In addition to the circumstances described above, Lotus train may disclose personal information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Lotus train or its affiliated companies or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
Information about “phishing”
We do not and will not, at any time, request your credit card information or any other sensitive information in an unsecure or unsolicited e-mail or telephone communication. Identity theft and the practice currently known as “phishing” are of great concern to us. Safeguarding information to help protect you from identity theft is our priority.